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Discussion Starter · #1 ·
I had my car serviced back end of May - the first service it's had since new.
About a month ago, it was the first time I had driven in damp conditions since the car had been serviced, and in fact was the first time the car had been on a longer drive than the "3rd gear at most" I'd done daily since the service also.

A silly motorist decided to pull out of a junction with traffic coming towards him, forcing the car in front of me to heavily brake. at the point I braked my car veered un-naturally to the right as though I had aquaplaned, but there was only patches of wet on the road. Thinking "hell never done that before" I decided to get it checked out when I got home as the nearest rover garage is a good 25 miles from me now they've moved location.
Anyhow, on inspection, the wheel rotation was incorrect on the front two tyres, meant nothing to me at the time, so decided swap them over to correct wheels. Opened centre cap, nut feel out. Also another nut was undoable with fingers. Hmmmm i thought, this is interesting. Decided to ring the garage to let them know, booked in next morning to be seen. Decided to do a little research into this, my insurance told me that I would of been uninsured had I of caused an accident due to the incorrect rotation on my tyres, and I also got a tyre specialist to tell me (and put in writing) the implications of having the wrong rotation on the Mitchlin Pilot Sport tyres. Seemed very interesting indeedy - not only had I been driving with potentially invalid insurance for the last two months, had I of heavily braked at a high speed, I would of ended up loosing control of the car. Not to mention that the wheel not being correctly nutted meant that the car was also potentially a death trap for myself and any passengers.

Took the car to the garage the next day, explained the problem, didn't get anything out of them, not even a free service, kind of was like "sorry mate, don't know how that happened, forget the possible consequences it could of caused, here's your car back now on your way". I had to take the morning off work unpaid, pay for petrol costs, and still drive potentially with invalid insurance 25 miles to get to the garage.....


I would like to get other peoples views on this - what would you do in my situation? I have been advised to take legal action on the case of negligence by the garage - not for any damage that happened, but for what "could" of happened had the wheel come off / heavy braking etc etc....

Would be interesting to know your opinions!
Cheers guys & gals
 

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Nothing you can do really because nothing happened. Id tell them youre going to report them to MG/watchdog and some of the bigger car magazines. Send a copy of your letter to them. Also contact your local Citizens Advice Bureau and see what they say.

http://www.citizensadvice.org.uk
 

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Im in the same boat mate. My tyres, in fact my wheels were put on wrong way and it was only when i got home that i noticed and had to swap them myself.If you read my story about kerbing youll see what a bunch a pricks they really are.

Theyre more than happy to take EVEN more money off you and let u on your way in a potentially dangerous car.

As you can tell a very sore pont with me this one [-(
 

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Discussion Starter · #4 ·
I've been to citizen's advice and all. That's why I've now been advised to seek legal aid.

something did happen - I nearly veered into an oncoming car! And after being told my insurance was invalid, you can see why I decided to check it out, had I of not done that drive that day I would not of known of the problems, and 4 days after the incident I had to drive my missus to M'Boro up the m'way.

DonnyZR - read your post mate, absolute nightmare, I know what you mean regarding the money, they wouldn't even let me have a free service.

Thankfully I took photos the day of the problem and have photos of the wrong rotation and of the loose nuts.

As you can tell I am open minded on this. I don't want to go in guns'a'blazing, so I thought I'd get the opinions of other ZR owners first. - The worst thing is that the car was up for sale for about a month after the service - had someone else brought the car from me and then had an accident due to that problem, they wouldn't be seeking anything from the garage, but from me instead.
 

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I think its apalling mate that your wheel nuts were only finger tight - wasnt there a famous pop/rock star that died in a car crash when that happened a few decades ago?

I dont see what u can do though like andy says. In your situation I would have probably tried to get a free next service and left it at that.
 

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Discussion Starter · #8 ·
not that I knew this before, but because of the performance tyres, like in motorsport they have rotation - this helps the tread stick to the road better and thus not improves handling but also helps with water clearance.
Appartently if the rotation is wrong, it can lead to the car in a sense aquaplaning when it shouldn't, and also decreases the handling in wet or icy conditions, and in theory can be fatal. I've had all of this confirmed by a leading tyre specialist and I am currently awaiting a response from Mitchelin on the matter.

Stu - to answer your question, if you only did about 30 miles a week would you check every weekend? It wasn't until I did a long drive and a drive that I went quicker than 30 mph that I noticed I had a problem.
 

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I'd report it to bbc watchdog, they're well helpful. And in a letter to your dealer and to MG-Rover, tell them watchdog have contacted you and are interested in taking up your story
 

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Shame you didn't ring them up when you found out about the tyres. You could have told them that you had just been in a serious accident and that their negligence in wrongly fitting the wheels was to blame :twisted: :twisted: :twisted:
I think that may have got their attention.
 

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I had the same problem a few years back when my company 626 had just been serviced at the main dealer.

I picked the car up, drove it up the M1 a couple of junctions and noticed that the car was juddering pretty bad on the front end, under braking. The steering also felt vague and wooly.

I took it into a local garage to get it checked out as it was a Christmas Eve and all ten front wheel nuts (two wheels) were finger tight only.

I had just been travelling at 80mph on the M/Way.................... :eek:

Feck knows what could have happened had a wheel come off.

I rang the Main Dealer up straight away and went absolutely ballistic.

They sacked the pimply youth responsible, apologised in writing, valeted the car completely and gave me my next major service free of charge.
 
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